Return and Refund Policy

This Return and Refund Policy applies to all purchases made through ManlyMan.site, including orders delivered within the United Kingdom and international purchases shipped to other countries. We are committed to ensuring your complete satisfaction with every purchase. If you are not satisfied with your order, you may request a return or refund under the conditions described below.

Eligibility for Returns

Customers located in the United Kingdom and customers from international destinations are eligible to request a return within 14 days from the date of delivery. To qualify for a return, all of the following conditions must be met:

• The product must be unused and in the same condition as received.
• The product must be returned in its original packaging.
• A valid proof of purchase, such as an order confirmation or invoice, must be provided.

How to Request a Return

To initiate a return, please contact our customer support team exclusively by email at support@manlyman.site within the 14-day return period. Please include your full name, order number, product details, and the reason for your return request. Our support team will reply within 2 business days with clear and complete instructions on how to proceed with the return process.

Customers are responsible for the cost of return shipping unless the item received was defective, damaged, or incorrect. There are no restocking fees applied to any returns, regardless of the reason for return.

Refund Processing

Once the returned item is received and inspected by our team, you will be notified by email about the approval or rejection of your refund request. If the refund is approved, it will be processed within a maximum period of 10 business days. The refund will be issued directly to your original method of payment, such as the same credit or debit card used during checkout. You will receive an email confirmation as soon as the refund has been completed.

Non-Returnable Items

Certain categories of products cannot be returned or refunded. These include:

• Gift cards;
• Perishable or consumable goods;
• Personalized, customized, or made-to-order items specifically prepared according to customer requests.

Return Conditions for International Orders

The same return and refund conditions that apply to customers located in the United Kingdom also apply to international customers who make purchases through ManlyMan.site. International customers have the same right to request a return within 14 days after delivery of their order. The process for requesting a return is identical and must also be initiated by contacting our support team via email at support@manlyman.site. Please include your order details and photographs of the item, if applicable.

All international returns must comply with the same requirements established in this policy: products must be unused, in their original packaging, and include proof of purchase. The cost of international return shipping is the responsibility of the customer, unless the product received was defective, damaged, or incorrect. There will be no restocking fees applied to international returns. Approved refunds for international orders will also be processed within 10 business days after receipt and inspection of the returned item, and the refund will be credited to the same payment method originally used.

Contact Information

For all inquiries regarding returns, refunds, or additional information about this policy, please contact our support team at 📧 support@manlyman.site. Our customer service team is available from Monday to Friday, 9:00 AM to 6:00 PM (UK time), and we aim to respond to all requests within 2 business days.

This Return and Refund Policy is governed by the laws of England and Wales and applies equally to both domestic and international purchases made through the ManlyMan.site website.